Power Backup Disclosure

Your home phone service is provided with our state-of-the-art fiber optic network; it requires electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services — we at Benton Communications offer you battery backup power option(s).

Where to Obtain Your Battery Backup

Benton Communications ensures that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install at no charge a battery backup power for your home voice service.  If you feel that this equipment does not provide enough time, you may extend your standby power by purchasing or leasing an optional 24-hour backup battery directly from Benton Communications.  

What Your Backup Battery Can – and Can’t – Do for You

The battery installed by Benton Communications is expected to last at least 8 hours on standby power. That means the backup battery should give you approximately 4 hours of talk time. If you feel that is not enough time, you may extend your standby time by purchasing a 24-hour battery.

If you live in a multiple dwelling unit (MDU), your backup battery may be in a shared location.  If you live in a MDU and want to know where your battery backup is located, contact Benton Communications for location information.

The backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers, Internet service, television service and other equipment will not run on a home phone backup battery.

Our backup battery does not provide power to any cordless telephones.  In the event of a power outage, your cordless phones will not work.  In order to have voice service you will need a standard, corded phone hooked up to a phone jack.

Instructions for Proper Care and Use of Your Battery

Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F.  These batteries are not rechargeable.  They will not last forever and should be replaced when your device starts to make a loud beeping sound.  That sound means that the battery is depleted, and must be replaced.  See the instructions above for purchase and replacement options.  You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.

If you have any questions regarding your installed battery power backup or would like to purchase or lease a 24 hour battery, please contact Benton Communications at 320-393-2115.